One of our clients used a combination of Oracle and Clarify to manage their business. One of the key elements for customer satisfaction was quick response and closure of outage tickets. Knowing the data models for both business applications, our staff produced a web based Mean Time To Repair reporting system. It provided a view based on the geographical hierarchy of the clients company.

The easy to use interface hides the complexity of the problem this application solved. Our client was able to view the time spent for both open and closed tickets in any market they served. This was considered a major success by our client. It enabled them to see their internal processes more clearly and fix bottlenecks that had never before been visible.